The result is a new level of industrial intelligence in the front office. Questions that once had to go back to engineering can now be answered in seconds, directly in the customer workflow. A service technician can identify the right spare parts for a specific serial number before the first site visit. A sales representative can quote only those upgrades that are technically valid and manufacturable. And a customer can find and order the right part without waiting for an engineer or calling a hotline.

“For decades, the expert knowledge of the engineer has been separate from the person servicing the machine in the field. We are closing that gap forever,” said Roland Busch, President and CEO of Siemens AG. “By embedding our digital twin into the commercial workflow, we are putting a virtual engineer in the hands of every service technician and salesperson. Siemens brings industrial AI, Salesforce  enterprise AI. Together, they create a critical building block for an industrial AI operating system that connects engineering, operations and business.”

“Siemens and Salesforce are proving what’s possible when companies commit to building the future together,” said Marc Benioff, Chair and CEO of Salesforce. “Together, we’re showing the transformative impact AI can have across the enterprise — bringing the best of our technology, expertise, and industry knowledge together to reinvent how work gets done and how customers are served. This is a blueprint for the AI era: deep collaboration that goes beyond connecting technology to accelerate transformation, unlock new growth, and create entirely new value for customers.”