First established in 1983, Panda Express is the largest family-owned restaurant in America, with more than 2,000 stores globally, 35,000 associates and $3 billion in sales. 

“As an industry leader, Panda Express’s culture sets an expectation of best-in-class results,” explained Lyle Forcum, executive director of asset protection at Panda Express. “Accordingly, we needed a state-of-the-art business intelligence solution to provide us with truly actionable information. Intelligence we can act on is central to Panda’s business strategy, which focuses on meeting high standards through continuous operational improvement.”

Starting in August 2017, 3xlogic and Interface Systems worked with Panda Express to customise Trends to meet the company’s unique, comprehensive needs. Interface began system deployment in QI 2018 with the first location going live in March 2018. As of today, Trends is deployed at 1,960 locations and has been integrated with existing Interface video surveillance and alarm systems.

“It was impressive that we were able to integrate Trends so seamlessly with existing intrusion and video systems,” said Sean Foley, senior vice president of national accounts at Interface Systems, “and the entire solution was rolled out without a single technician visiting any store.”

Unlike many retail BI implementations, the focus at Panda Restaurant Group is not solely on loss prevention, but also on tracking and improving all operations at every store. some of the key elements of store operations that Trends enables Panda to monitor, track, and improve include People Development; Comparing Store Performance; Optimising Store Efficiency; Monitoring Intrusion Data and Tracking Cash.

“At Panda, safety and loss prevention are key priorities in executing great operations,” said Lyle Forcum, executive director of asset protection at Panda Express. “We worked with 3xlogic and Interface for over a year to implement a highly-customised solution to meet these priorities. Now, we have a cutting-edge tool deployed across the entire enterprise that we can all be proud of.”