The new offering includes solutions for active recording in Nortel's newly developed Duplicate Media Stream over IP (DMS-IP) architecture, active recording for Cisco's CallManager, new redundancy options for Avaya's Communication Manager API, and IP-phone applications.
NICE's next generation, active VoIP recording solutions help flatten the organization, enabling efficient management and administration of branches and agents from home, and enhance centralized recording capabilities for distributed environments, with a low total cost of ownership. By eliminating the need for set-up, administration and management at branches or remote sites, active recording profoundly reduces the overhead and complexity associated with previous-generation VoIP recording.
NICE's market leading VoIP recording solutions are an integral part of the company's unified product architecture and suite of solutions. This enables a smooth migration to VoIP that is transparent to the user, providing true investment protection. NICE offers hybrid solutions that cover the entire spectrum of customer interactions management, combining traditional and VoIP, liability and quality monitoring for contact centers, as well as trading floors and back offices of financial institutions. NICE offers software-only, scalable VoIP solutions that are certified by the world's leading VoIP switch vendors, addressing small-scale to large, multi-site high-end environments. NICE's market leadership is based on extensive experience in delivering field-proven, large scale mission critical solutions that meet the stringent reliability requirements of multi-site, high-end customers, including the world's top-10 banks, thousands of financial institutions and contact centers, and most of the trading floors in the world.
"We are excited to announce our latest advancements in VoIP solutions," said Zvi Baum, NICE President of Enterprise Interactions Solutions. "NICE is leading the market of VoIP recording in large-scale, mission-critical, distributed environments. With these latest enhancements we are pushing the bar even higher for reliability, cost efficiency and transparency with large-scale, broadly distributed VoIP environments. NICE's next generation of VoIP recording solutions along with our advanced applications for quality monitoring, liability and interactions analytics are setting new standards and are changing the face of the industry."