He will present a case study entitled "Achieving Transformation in Service and Transactional Environments to become a Six Sigma Organization: Naval Aviation Enterprise AIRSpeed." The presentation will cover why the NAE embarked on a continuous improvement voyage, how they are accomplishing continuous improvement efforts today and into the future, success stories and lessons learned on managing a large CPI effort in a government workspace.
The full conference agenda for this event boasts an outstanding speaker panel of highly qualified Six Sigma practitioners across a range of industries including, Healthcare, Manufacturing, Financial Services, Retail, Travel, Hospitality from companies including Sterling Savings Bank, University of Toyota, The Depository Trust and Clearing Corporation (Winning Organization at the Global Six Sigma Awards), Motorola Mobile Devices Business.
This conference has been written to address the specific needs all levels of practitioners, from beginners to advanced level. WCBF's 3rd Annual Six Sigma in Service and Transactional Environments conference is a unique opportunity to benchmark and learn from the practical experiences of leaders and pioneers in Six Sigma wherever you are on your Six Sigma journey.
Topics covered within the presentations include:
· Lean and Six Sigma
· Integrating Six Sigma into your performance improvement toolkit
· Successful organizational culture change Strategies for Six Sigma
· Aligning Six Sigma with your organization's strategic objectives
· Long-term success in quality - Six Sigma and beyond
· Listening to the Voice of the Customer

WCBF's 3rd Annual Six Sigma in Service & Transactional Environments Conference takes place on Thursday 26th and Friday 27th October 2006 in Scottsdale, Arizona, with four separately bookable pre-conference workshops on Wednesday 25th October 2006.