“We installed the Sonitrol Totalguard system back in April and our system’s two cameras give us all the visibility we need. Our office is essentially one big room and the cameras give views in the office and through the windows into the immediate neighbourhood,” Roberts-Rosser explained.

In addition to video surveillance with video and audio alarm verification, the Totalguard system includes glass break detection and motion detection technologies. 4Everready has also installed a Sonitrol Cloud Access, which provides key fob entry through the office main entrance. Roberts-Rosser and any other staff with privileges can remotely arm and disarm the Totalguard system with a smartphone through the available Sonitrol mobile app. “Totalguard provides us complete alarm verification capability, and the mobile app definitely works well for us,” she explained. “If there is a time that someone has forgotten to arm the system upon exiting at the end of the day, I can arm the system from home or wherever I am.”

4Everready has a consultant that uses the office space for meetings after hours, to prevent any interruption of the normal daily work flow. Roberts-Rosser can programme the Totalguard system from anywhere, at anytime, to grant the consultant access when it is needed.

In addition to Totalguard picking up an incident outside the area of protection, Roberts-Rosser said there has been a process to calibrate the system to be as effective as possible. “The sensitivity of our system is impressive, when it was first installed it was alarming because of loud music outside, cars backfiring, and other loud noises. Once a neighborhood child pulled on the door while horseplaying around and that definitely caused an alarm. Working with Sonitrol, we’re able to verify all of these incidents to make sure we are only contacting the police when it’s a legitimate alarm situation.”

As is becoming abundantly clear in recent years, police forces are not unlimited resources. Sonitrol Totalguard has proven to be a highly-effective system in cutting costly, even dangerous, false alarms. “Totalguard is a technology package no other company is offering security customers, it is a genuine game changer, and this incident proves the technology goes above and beyond in protecting customer’s property, even if the action is well outside the area under surveillance,” said Alison Shiver, Marketing Manager, Sonitrol of SW Ohio.