The PSA award recognises an individual who has regularly and consistently excelled in providing support to the PSA Customer Service team. Vendor awards were presented at the annual PSA-TEC conference held the week of May 4th in Westminster, Colorado.

“Mike’s dedication to service excellence has made a real contribution to the company, both in the support he provides to every customer and through the positive example he sets for his fellow customer service representatives at Dortronics,” said Bryan Sanderford, National Sales Manager, Dortronics Systems, Inc.

Voting for the awards is handled by PSA customer service team and is based on a number of factors, including instances of the individual going above and beyond normal duties. PSA represents security system integrators who combine the purchasing power and the resources of large vendor groups with the strengths and personal attention to detail of locally owned companies. PSA integrators improve security performance through their access to the latest security products, best practices and other resources to develop cost-effective security solutions.

“PSA and our sales channel members congratulate Mike Palermo and Dortronics on this achievement,” said Sandy Vecchiarelli, Customer Service Manager, PSA Security Network. “He is well deserving of this award again this year because of his professionalism and customer-oriented attitude.”