"More and more customers base their mission critical applications on biometrics which naturally raises the bar of expectations when it comes to after-sales support and maintenance. There are some fundamental and critical issues that we are addressing. Our job is to make sure that end-customers know what they can and should expect from suppliers in terms of service level agreements and also to provide the suppliers with automated and cost efficient tools to support their customers' business missions to the fullest.", said Babak Goudarzi Pour CEO of Optimum Biometric Labs.