Similar to an earlier online ordering service from SDI, the site was expanded based on extensive customer research as well as data and market engagement to improve the customer experience and their management tool set. Equipping customers with a state-of-the-art online shopping cart and order history interface, the site automatically identifies bulk discounting for orders, supports same-day shipping, and allows convenient payment by credit card.

“Smiths Detection Inc. provides our customers with the most advanced technology solutions in the world matched with unparalleled customer care throughout the life of those solutions. This new website is just another step in Smiths’ commitment to provide our customers with the best products and services available,” said Frank Morgan, Vice President & General Manager, Service and Aftermarket.

The new online facility is a secured site, which allows customers to login and see information about products specific to their needs. This customer-focused solution includes automatic discounting and consumables recommended for each product. The site also provides order status and information about back orders that help customers accurately plan their purchases. Plans to introduce the site worldwide are underway.