Bryan Sanderford, National Sales Manager for Dortronics, attributes Mike’s win to his professional attitude and innate people skills. He says, “While product knowledge is critical, it’s only a portion of what makes a good customer support representative. Mike understands this implicitly and continually works toward making every customer interaction a positive experience."

Voting for the awards is done by PSA customer service team. PSA represents security system integrators who combine the purchasing power and the resources of large vendor groups with the strengths and personal attention to detail of locally owned companies. PSA integrators improve security performance through their access to the latest security products, best practices and other resources to develop cost-effective security solutions.

“PSA and our sales channel members congratulate Mike Palermo and Dortronics on this achievement," said Sandy Vecchiarelli, Customer Service Manager, PSA Security Network. “We are pleased to recognise him for his exceptional level of commitment, service and expertise we expect from our vendor partners."

The PSA Security Network is the world’s largest electronic security cooperative with members responsible for over $2 billion annually in security, fire, and life safety installations.