VCM provides security professionals with the tools they need to effectively manage and monitor multiple 3xLOGIC VIGIL Servers and VISIX cameras over IP networks. With VCM, users are notified immediately if there is an issue with a server or camera connected to their network. This allows potential problems to be resolved proactively before a loss of critical video or service occurs.

According to the company, Jeremy and Bryan Bates, owners of Bates Security (and Sonitrol of Lexington, KY and Jacksonville, FL), are among the most successful to date in implementing VCM as a managed service offering for their customers. “We don’t sell systems unless there is a full-service maintenance contract,” explained Jeremy Bates. “With 3xlogic’s VCM as part of that system, we offer a whole new level of service, a true managed service. Now, we know when a camera is down before the end user does. Unlike in the past, when you found out a camera was malfunctioning because you had no video of that recent incident you really needed to see.”

Bates Security has 176 3xlogic video surveillance systems and counting that are utilising the VCM managed service offering. “VCM as part of our managed services significantly strengthens our value proposition,” said Bryan Bates. “Our video systems also include a monthly investment. This monthly investment provides real value to the client because of the work Bates Security does every day to deliver the best possible video solution. Clients can rest assured that their cameras and video servers are functioning and that they will deliver video when it matters most. The monthly investment also covers the equipment, should it have problems, and even replaces a camera with the latest, best model if it can’t be repaired.

VCM as part of a managed services agreement sounds good in theory, but the Bates have repeatedly seen it in action. One customer had accidentally turned off a camera that provided views of a parking area. VCM sent an alert, and a Bates Security administrator contacted the end user to get the camera back online. Within a day or two, the video surveillance system caught two perpetrators throwing a brick through a car window in the parking area and making off with a purse. The video images were quite clear, and the police were able to apprehend the suspects based on the video evidence. Without this level of technology and service, it’s likely the camera would have remained down and the incident left unrecorded.

“If that end user had bought his system off the internet or from an integrator not providing full service, he’s probably got nothing,” said Jeremy Bates, “because he didn’t invest in a total solution.” Bryan Bates added, “VCM gives us many opportunities to ‘touch’ the client, to provide consistent value, to have a conversation and stay current with their needs and mindset. It’s a very valuable tool for us.”