Beyond increased patronage, TKH maintains that security also plays a role in long-term customer retention. Drivers who have experienced incidents in unmonitored garages are far less likely to return. If drivers are regularly parking overnight (for example, in mixed-use settings), their car insurance rates may even be affected based on the security features of the parking facility they use. In contrast, facilities with an APGS (automated parking guidance system) offer a level of protection enabling businesses to foster loyalty.

Provides analytical data

An APGS does more than monitor spaces—it also provides valuable data that can optimise facility management. By analysing footage, garage trends, and usage reports, operators can identify high-risk areas, improve traffic flow, and make informed decisions on infrastructure and business improvements. This proactive approach allows garages to streamline operations.

“We have experienced a transformative shift. The system allows us to track the duration of a vehicle’s stay in a specific spot and monitor its movement if it relocates. This capability has proven instrumental in addressing criminal activities beyond our property and has greatly supported local law enforcement in their investigations,” said Liberty De La Cruz, Surveillance Manager, Southern California Casino.

Using the TKH APGS software, INX, parking operators can remotely monitor parking facilities and swiftly respond to incidents if needed.

Valuable investigative tool

“The INX platform has been a valuable tool in our investigative processes. It offers features like the ability to search for the length of stay of vehicles of interest. This helps you identify patterns in the dates these vehicles or Persons of Interest (POIs) tend to frequent,” said Margarito Chavez, Assistant Director of Surveillance, Southern California Casino.

For parking facility operators, implementing Park Surveillance not only enhances safety, improves customer trust, but also minimizes liability risks. A well-monitored garage is able to reduce crime and discourage reckless behaviour. Garages equipped with Park Surveillance technology could benefit from reduced liability insurance costs since they can provide clear evidence. According to U.S. Risk Insurance Group, proper surveillance and liability mitigation strategies are crucial for parking management.

The future of parking security

Combine an APGS with Park Surveillance and the days of mystery damage in parking garages are coming to an end. This essential combination provides peace of mind for vehicle owners, strengthens security for parking operators, and prevents fraudulent claims with undeniable evidence. Whether it’s catching hit-and-run drivers or improving the overall parking experience, parking guidance systems such as those from TKH Security are helping to shaping the future of parking management solutions.