Remote monitoring team escalates response to prevent break-in

London, UK

An offender was detained by the Police as he attempted to leave the premises with stolen items.

Workspace Group PLC is a leading provider of commercial business premises within central London and is ideal for businesses looking to make their mark in London. Like other commercial property owners, Workspace has been a victim of crime and anti-social activity during out of hours periods. By having a robust and reliable dedicated security monitoring service, experts at Chubb’s Monitoring Centre, have supported a significant reduction in such offences.

The dedicated experts work on a standalone desk with a proactive LCD video wall consisting of eight monitors viewing four Workspace sites per monitor which actively monitor high-risk doors and entrances.  On this particular occasion, the team recognised a known offender who had committed offences across the Workspace estate entering the premises by tailgating a genuine customer through the entrance doors. The team contacted the Police and simultaneously dispatched the assigned keyholding mobile guard to intervene. While the Police attended the premises to conduct a search, it was the experts at Chubb’s Monitoring Centre that located the offender by actively monitoring the CCTV system. The offender was detained by the Police as he attempted to leave the premises with stolen items.

“It is an excellent result for Chubb’s Monitoring operators and testament to the hard work, training and development of the dedicated Workspace team. The operators recognised, observed, reacted, and handled the event in real time. This has proved to Workspace Group that we are diligent, attentive and take ownership of all incidents from start to finish and have the confidence and training to complete any alarm incidents presented to them”; said Jason Gardiner, Account Manager for Chubb.

Darren Baker, Head of Security at Workspace commented: “Please pass on my thanks to the team whose actions have again resulted in the arrest of a known offender who had already committed two offences across our portfolio. By actively monitoring the high-risk doors, recognising the offender, and contacting the Police their actions resulted directly in the arrest of a prolific offender.”

Chubb’s Monitoring operators review and record live images from monitored systems remotely and initiate an agreed action/response to any security incidents. Through a dedicated video wall at the Monitoring Centre displaying live activity across prioritised office locations during out of office hours, the operators can see real time events across the portfolio and respond accordingly.

Dependent upon the situation or alarm event, the monitoring operators have the option to deploy a dedicated keyholding responder to any Workspace centre to investigate and report back to the team the reasons for the alarm activation, or to escalate for support based upon incidents and agreed levels of response.

Chubb also provides a remote concierge service to support the out of hours operations to the Workspace centres. The CCTV system is integrated with the on-site access control equipment enabling the Chubb Monitoring Centre team to verify legitimate tenants and contractors before permitting secured and monitored access. This dedicated team monitor and provide concierge services for 44 Workspace centres, including up to 120 cameras at any one time, which are moved and tailored to the centre’s needs and requirements.


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