Johnson Controls launches new Openblue Service

Milwaukee, Wi

At the recent GSX 2023, Johnson Controls has just debuted its new Openblue Service: Ensuring Security Device Performance offering, designed to help customers enhance building safety, manage risk, and maximize the value of investments made in security technology. The offering combines Johnson Controls Openblue suite of connected solutions, and the ability to monitor and manage security devices across vendors, with remote support services and meaningful insights from skilled engineers, as well as simplified, integrated zero-trust cyber security protection.

"In recent years, security professionals have adopted significant advancements in technology to help keep their occupants and assets safe. However, these systems are not designed to set and forget, and instead require continuous monitoring and updates to operate effectively," said Julie Brandt, president of Building Solutions North America at Johnson Controls. "The intelligence provided by the Openblue platform empowers our customers and our service teams with actionable steps to improve security device performance and enhance building safety, taking the legwork and guesswork out of system maintenance and risk management."

With a profound understanding of the intricacies of smart building technologies, built over a nearly 140-year history, Johnson Controls is providing customers with the solution necessary to proactively maintain and update their security systems. Johnson Controls expert resources, can help identify and address degrading security system performance before a critical outage occurs and ensure customers' security systems are:

  • Operational: Leverages skilled Johnson Controls engineers, backed by more than 50 years of managing complex security operations at scale, to help identify degrading system performance proactively via remote support services, remedying an overall lack of visibility into system health.
  • Compliant: Supports system updates that reduce cyber risk and improve system performance throughout the lifecycle of security devices, maximizing the return on security investments.
  • Cybersecure: Employs a proven, state-of-the-art zero-trust cyber security architecture to protect, connect, and centrally manage the security of all physical assets on the network.


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