ADT unveils new Everon customer engagement platform

Boca Raton, Fl

ADT Commercial has launched the redesign, rebrand and user experience transformation of its customer engagement platform to Everon, formerly branded as Esuite.

The development of the modernised Everon platform was driven by years of direct customer feedback to provide a more intuitive, user-friendly experience that boasts a host of new features, system efficiencies, mobile responsiveness and supportive, self-service functions.

Everon’s more intuitive, web-based platform provides ADT Commercial customers with immediate, user-friendly access to security system information and insights to be able to make critical decisions and take action. The modernised user interface includes a dark-mode desktop experience and enhanced dashboards that prioritise account and alarm data based on each organisation’s individual preferences, so the most important information that requires customer action is displayed first.

Additionally, Everon is, according to the company, the most efficient iteration of ADT Commercial’s customer engagement platform, retrieving and displaying data more quickly than ever before with amplified mobile responsiveness for effective solution management on the go.

“Everything across Everon is about prioritising action, so that our customers feel more empowered at every turn. We want them to feel like they have total ownership over their systems — from wherever they are, even on the go,” said Jay Robertson, Senior Vice President, Product Management for ADT Commercial. “It’s about supporting them with valuable insights, a more mobile responsive experience, and self-service functionalities that allow them to take meaningful action and streamline their security, fire and life safety programmes and operations.”

“We wanted the Everon brand to communicate the true essence of ADT Commercial and how our customers interact with our company,” said Beth Tarnoff, Vice President, Marketing & Communications for ADT Commercial. “At its core, our customer engagement platform strives to simplify the complex, drives performance and inspires confidence with our customers — in their management, the decisions they make, and in their security-, fire- and life-safety programmes.

Not only does the name Everon literally convey our plan to be ‘always on’ and our willingness to go above and beyond for our customers, it speaks to the intersecting values of excellence and innovation that embody our relationship-driven approach as an integrator. With the new Everon name and platform, we were able to bring together the key values of our company to be interacted with and displayed across this critical customer touchpoint portal.

Based entirely on customer-driven feedback, the new Everon platform supports users with ease of management, improved visibility, documentation and reporting.

Everon also offers a host of self-service features, allowing users the convenience and flexibility to perform many administrative and critical account management tasks remotely.

“We’re so excited to introduce Everon to our customers and the industry, and to let everyone know that this is only the beginning,” Robertson said. “We view Everon as constantly evolving, and we’ll be continuing to solicit feedback from our customers as we consider new features and explore new functionalities. This platform is for them — we want their needs and input always baked into its DNA.”

The new user interface is set to launch to all new customers in August 2023, while current Esuite users will be systematically migrated to Everon over the next 12 months, beginning in early 2024.


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