Interfaces releases One View Edge enhanced customer portal

St Louis, Mo

One View Edge is designed to eliminate information bottlenecks for customers by offering contextual data and insights. Image courtesy of Interface Systems

Interface Systems is releasing an enhanced customer portal, One View Edge, that will offer its customers greater visibility and easier access to critical information on all Interface services. The launch of One View Edge is intended to reflect Interface's commitment to delivering exceptional and relentless customer support.

Brian Garavuso, CTO at Interface, said, “The new One View Edge portal will provide immediate benefits to our customers with its intuitive user interface, comprehensive network analytics, security management, and streamlined self-management features.”

One View Edge is designed to eliminate information bottlenecks for customers by offering contextual data and insights needed for complex and large-scale managed services deployment.

Some of the key capabilities of One View Edge include, for example, a modern, intuitive user interface designed to ensure effortless navigation and user engagement; a fortified security management platform with self-management of alarm panel codes and contact lists; enhanced network statistics with access to real-time network status and performance metrics.

In addition there is direct access to partner portals offering a centralised gateway to all support portals of third-party solution providers.  The user management has been upgraded and now presents enhance control and flexibility for administrators to assign roles and access to users.  Service request submission and tracking is also a  new streamlined process to initiate and manage service requests.

“At Interface, we believe in continuous improvement through active engagement with our customers. Interface is committed to further enhancing One View Edge. We are planning to launch advanced security events dashboards, enhanced video viewers, and more, all aimed at delivering an unparalleled customer experience,” said Garavuso.

The One View Edge portal is currently available to all existing Interface customers and any new customers who sign up for Interface services.


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