As a premier gaming destination, providing a seamless arrival experience is crucial to guest satisfaction and retention. Designed to streamline parking operations, improve efficiency, and elevate the guest experience, the system has proven to be transformative for both the casino and its visitors.

“From blueprint to complex grand opening, we’re proud to have worked alongside Wind Creek Chicago Southland in bringing their vision for a world-class parking experience to life. Having our Park Assist Solution integrated from the very start allowed us to tailor every aspect of the system to their exact needs. It’s incredible to see it now making a real impact for guests and staff alike,” said Jeff Sparrow, Director of Sales, North America.

Wind Creek Chicago Southland’s Park Assist Solution, an automated parking guidance system (APGS), has optimised their parking operations, delivering significant enhancements to guest experience and facility management.  These improvements include streamlined effortless parking; enhanced security and VIP service; quick and stress free vehicle retrieval; real-time monitoring; accurate traffic counts; and, data driven insights.

By minimizing the time guests spend searching for parking and improving the overall parking experience, the casino has seen increased guest satisfaction as well as improvements in security and fraud prevention. The system’s data analytics capabilities have also provided valuable insights into parking patterns, enabling Wind Creek staff to make informed operational decisions to further improve efficiency.

From a TKH Security perspective, the collaboration with Wind Creek has been a resounding success. Sparrow reflects on the partnership: “Working with Wind Creek to implement the Park Assist Solution has been incredibly rewarding. The noticeable increase in customer satisfaction and repeat visits highlights the significant impact this technology has on both operations and the guest experience.”

As Wind Creek Chicago Southland celebrates the launch of their Park Assist Solution, they are already seeing results, a testament to the system’s ability to transform parking management into a seamless, guest-focused operation. With the ability to enhance security, streamline parking, and deliver real-time insights, the system is not only improving guest experiences but also driving measurable business benefits for the casino.