According to Tyco, this new update significantly improves the user experience in organising and managing events as well as the creation of incident reports allowing a holistic management of alarms, reporting and investigations from diverse systems including: access control, intrusion, fire, intercom, elevator and HVAC systems. Using an intuitive interface, command centre operators can now view, manage and replay alarms as needed and from any location. The tool’s new incident builder feature can gather all relevant information — videos, still images, report data, charts and user notes — into a template and then export as an incident report for internal use by management or external use by local law enforcement, all created within a few clicks.

St. Joseph’s Health Care, London, based in Ontario, Canada, recently switched from an analogue to an IP video management system powered by Victor to be able to respond to incidents more quickly. “The new investigation tools in Victor have significantly streamlined our investigation workflow and simplified the steps our operators need to take in order to locate, review and package the relevant information from a particular incident,” said Mike Bessagato, Director of Fire & Security Services/Emergency Planning. “Not only is the case management tools helping operators in our security control centre save time, they are also helping to ensure the accuracy of our evidence by eliminating any video that is not directly related to an investigation.”

“Having the most critical information about their organisation available in a single interface is no longer a luxury for operators and investigators, who need access to this information quickly,” said Julian Inman, Product Marketing Manager, Video, EMEA, Tyco Security Products. “Our enhancements to Victor offer a complete case management solution that brings all the relevant details from an event or threat into a single, easy-to-access format.”