Telekom Malaysia, or TM, is the number one provider of information communication technologies in Malaysia. With its business continually expanding, the company has mushroomed in recent years to about 30,000 employees located in several office buildings, and continues to expand its office facilities in downtown Kuala Lumpur.

Based on the thousands of employees located throughout the offices in Kuala Lumpur and taking into consideration its already existing network structure, Malaysia Telekom's IT Manager decided a network-based surveillance solution with high integration flexibility and centralised management would best suit the company's needs. Implementation of this type of solution would simplify cable runs and eliminate reliance on CCTV type cameras, which usually have lower resolution and are more costly than modern IP cameras – and ultimately reduce costs while delivering superior video surveillance.

After consideration from various brands, the environmental conditions and specifications of this project, Telekom Malaysia narrowed its selection of 322 IP security camera from 3 reliable brands, including Acti, Sony, Mobotix and a few existing analogue security cameras. To record the video surveillance, TM selected the standalone QNAP Viostor VS-8040U-RP NVR for its compatibility with security cameras, six easy steps to set up and connect, along with the configuration that allows each security camera to be supported by the Viostor's eight 2TB hard drives with RAID 5 redundancy, guaranteeing reliable video surveillance to protect TM's staff and facilities.

The Sony SNC-RS86 outdoor speed domes supported by the QNAP Viostor NVR are mainly used to monitor the building's exterior surroundings, such the parking lot, opposite street and courtyard. The SNC-RS46 indoor speed dome is primarily used for the main lobby entrance and emergency exits as it supports a number of PTZ and audio features that allow real-time warning and help calls from some of the building corners. The Mobotix Q24-SEC-D11 has a unique 360-degree panorama, suitable for the filing rooms, indoor parking garages, and general office areas. It covers a wide range of surveillance, eliminating the need for any additional IP security cameras, saving additional cost.

Another noteworthy feature is the advanced event management features built into the Viostor NVR. The initial configuration of motion detection, alarm input, connection failure, and recording failure can all be set for after-work hours. If any irregularity is detected, an alarm notification can be sent to Telekom Tower's security office. The guarding staff can then take the necessary protective measures accordingly. In terms of storage, each VS-8040U-RP can be linked with up to 40 IP security cameras. With up to 16GB of highly reliable storage mated with H.264 video compression to save hard drive space, TM security personnel can reliably record and monitor all IP cameras installed around the facilities with ease.

"This type of cross-building surveillance solution requires QNAP NVR's decentralised data saving, remote access and centralised management ability. The QNAP NVR has decreased bandwidth resources and has successfully adapted to the local network infrastructure anywhere inside the building," said Syahrul, the technical assistant personal at Vads, a subsidiary of Telekom Malaysia. He later adds " To manage over 250 security cameras from different brands and original DVRs in the building of Telekom Malaysia is stressful and tough work, we have been running up and down everyday just to make sure all the systems are functioning well. To solve this problem, we found James Booi, the general manager from Semboyan Teliti Sdn Bhd who introduced us to the QNAP NVR solution. This solution put all the different brands of cameras on a single platform and provided powerful back-end managing ability, now what seemed to be the impossible has become possible."