02/06/2012
Integrators demand more detailed training from suppliers
Wellingborough, Northants (UK)
Another key finding from the research was that almost 80 percent of North American systems installers said they required better training from their suppliers of IP-based video surveillance products.
Also topping the list of additional support required was telephone/web support, demo systems/materials and better software/SDKs(software development kits).
Bremner continues, “Systems installers have stated their requirements for better training, support, and demo systems. Many of these installers will only have taken a general training course for an overview of what the technology offers, while many still have had no formal training what so ever. This knowledge needs to be provided to installers, so that the installers feel more comfortable with IP systems.”
IMS Research’s report, IP Trends in Security – A Survey of Systems Integrators and Installers in Europe and North America – 2012 Edition, is published in two regional volumes, Europe and North America.