The 16 floor Leela Palace in New Dehli is one of a group of hotels owned and managed by Hotel Leelaventure Ltd, a company established in 1983 in Mumbai. As one of the most celebrated Indian hospitality groups in the five star luxury sector and with numerous hotel and resort properties, meeting guest satisfaction and developing and protecting the Leela brand is key.
Located in the diplomatic enclave area of New Delhi, the Leela Palace has 260 guest rooms, several restaurants offering Royal Indian, Modern Japanese, French and Italian gourmet cuisine, and an exclusive spa.

Siemens was appointed to provide an intelligent building management system which integrated a wide range of disciplines throughout the hotel complex, from the fire alarm systems and video surveillance to HVAC control and electrical monitoring. It is this integrated approach which allows the Leela to meet many of its objectives, balancing the needs of its guests by creating ever more unique guest experiences while also addressing environmental considerations.

Ensuring a measurable return on investment is an important factor in the process, a point recognised by Bhaskar Masineni, Chief Engineer at the Leela Palace – “As part of its environmental initiatives, the Leela Group has defined targets for energy, fuel and water consumption. The technologies Siemens has delivered are reliable and flexible enough to cope with the sometimes extreme temperature differences and humidity we experience here in New Delhi. The systems are fully integrated, yet easy to use and have enabled us to reduce our energy consumption by ten percent over twelve months.”

A safe and secure environment is a fundamental in guest expectations and vital in protecting a hotel’s brand. At the Leela Palace, the intelligent building management system features an integrated fire detection and voice evacuation system, along with video surveillance, all managed from a single point in the control room. The Senior Security Manager at the Leela Palace is Col Pawan Bhatnagar who says – “Safety of the guests and employees is at the heart of our operations. We want the guests and employees to feel safe and secure throughout the hotel but without creating an oppressive atmosphere.”

Through the hotel solution provided by Siemens, the Leela Palace has achieved effective cost management by reducing inefficiencies and increasing transparency through integrating the various elements of the hotel infrastructure. The technologies employed also enable seamless system upgrades and expansion, protecting the investment for the lifecycle of the hotel.