“Avigilon’s image quality and clarity is night and day compared to our old analogue-based surveillance system, which was unreliable, grainy, and difficult to use,” said Greg Johnson, president and CEO at Damar Services. “The Avigilon HD surveillance system allows us to capture the information we need to effectively monitor the health and safety of our clients and validate staff performance as they provide specialised care to our clients.”

Covering 46 acres, the main campus at Damar Services includes seven residential buildings, one educational facility, an administration and family service centre, recreation complex, maintenance building, and several athletic fields. A staff of six full-time security personnel seamlessly manages the facility’s hybrid surveillance system, which runs 24x7 and covers the entire campus, using Avigilon Control Center Enterprise network video management software (NVMS) with High Definition Stream Management (HDSM). Damar Services installed more than 90 Avigilon HD cameras to monitor the facility’s common areas, athletic fields, playgrounds, parking lots, and entire perimeter for coverage of the property beyond the campus. Damar Services also installed Avigilon analogue video encoders to boost the performance of its existing analogue-based security cameras and two Avigilon HD network video recorders (NVR) to store up to 30 days of continuous surveillance footage.

Avigilon Control Center Enterprise NVMS dramatically improves system performance, reliability, and manageability, reducing investigation times from hours to minutes. With 24x7 access to high-quality campus-wide surveillance footage, security staff can proactively deploy back-up support in the anticipation of potentially difficult situations, boosting staff’s ability to prevent incidents that could jeopardise client safety. Leveraging the Avigilon HD surveillance system as a training tool, management can extract footage to highlight learning opportunities in a one-to-one setting with staff to improve service delivery and recognise individuals who are following procedures in their ongoing effort to provide excellent care. The Avigilon HD surveillance system leverages the organisation’s existing IT infrastructure and integrates seamlessly with gate controllers for added operational efficiencies.

“Every day, the caregivers at Damar Services demonstrate their commitment to providing the highest quality treatment and support to individuals with developmental and behavioural challenges,” said Alexander Fernandes, president and CEO of Avigilon. “In addition to enhancing campus-wide security, the Avigilon HD surveillance system has become an important training and performance validation tool to support staff in their mission to help clients live more fulfilling, active, and independent lives.”