This provides huge access control and caller assistance benefits because the IP concierge can be used to link multiple systems which would normally be stand alone to a central monitoring station or concierge. This is particularly useful when one concierge operator is responsible for multiple blocks of apartments or the concierge is remote from the apartments, for example based in a control room.

Talking about the IP concierge addition, James Rose at Videx UK said: “Introducing the IP concierge to an existing system is very simple, only requiring the addition of one interface module per block of apartments, a PC which can run both the client and server software if required and a desk mount telephone. The concierge can be used to intercept calls from entrances and apartments, respond to alarm calls from apartments and make calls to apartment and entrances. What’s more, settings can be customised per apartment and an event log is kept which can be viewed via a web browser.”

The system is ideal for residential apartments or flats where a concierge can be contacted by both visitors and tenants alike, giving them additional peace of mind and security and a point of contact should they need it. If a problem does occur with the WAN or LAN connection which means the IP concierge might be disconnected and go offline, each apartment block will switch to a standalone mode allowing the system to function as normal.

James added: “The CSW2220 IP concierge runs on an off the shelf Windows PC. Conversations can take place using either the Videx USB handset or any other handset or headset connected to the PC’s sound card. It also provides the benefit of call management screens, enabling control of all incoming calls from VX2200 intercom door stations through to apartments. It will prove hugely useful to existing and new residential developments that require a concierge facility, providing a 24/7 point of contact to those who live there and visitors.”