Dahua establishes corporate consumer rights committee

Hangzhou, China

Dahua Technology has established a high-level task force within the company to improve the sales process for its products in the international security market, and thereby aiming to better safeguard consumer rights.

As a publicly listed company committed to its social responsibilities, Dahua Technology understands that consumer rights must be respected and protected, especially privacy. Thus, the original software for Dahua Technology’s official products comes with information protection functionalities, and is supported with subsequent patch fixes to ensure continuous and reliable information security. What’s more, before leaving Dahua Technology's production facilities, every product passes through some of the most stringent quality checks for Ultimate Reliability before entering the market through officially authorised channels. All those channels are set up to provide standard technical support and after sales services.

However, in recent years, Dahua Technology has received complaints from consumers about alleged Dahua distributors promoting so called “Dahua products” and enticing consumers to purchase, without any technical support or after-sale service guarantees. Such cases have misled some consumers into believing that Dahua Technology runs businesses disregarding social commitment. This has to some extent caused severe company image damage to Dahua Technology.

To guarantee consumers enjoy the genuine products and services promised by Dahua Technology, the company set up a corporate level committee in 2018. Furthermore, Dahua Technology says that it promises to keep investing resources to further improve sales order and constantly upgrade anti-tamper technologies, better protecting consumer rights.


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