SMC is a part of Carrier, a leading global provider of innovative heating, ventilating and air conditioning (HVAC), refrigeration, fire, security and building automation technologies.

SMC’s monitoring centre has been upgraded and expanded to include new servers, computers and screens, including an impressive video wall that forms the centrepiece of the new installation. The entire IT infrastructure has also been replaced to further enhance the reliability and integrity of the systems installed.

As well as the technology, careful thought was given to the working environment, with ergonomically-designed seating and desks for up to 72 operators and lighting, to combat the potentially damaging effects of Seasonal Affective Disorder (SAD).

“With almost a quarter of a million intruder, CCTV and fire monitoring connections, SMC already has a deserved reputation for the quality of services we provide,” said Colin Walters, Managing Director of SMC. “Following this upgrade, we will be able to extend the services of this state-of-the art facility to both existing and new customers.”