As part of this launch, Addsecure is introducing the Next Generation Portfolio (NGP), alarm signalling terminals, a state-of-the-art offering designed to ensure seamless service continuity for BT Redcare customers following BT's closure announcement. The strategic collaboration with BT facilitates a smooth transition for BT Redcare customers to digital platforms, offering advanced IP-based technology that operates over fibre and 4G mobile networks.
"We are excited to establish ourselves as a trusted alarm signalling provider in the UK," said Wim Harthoorn, Director of Sales for Smart Alarms at Addsecure. "Our robust and brand-new infrastructure, combined with our expertise in the field, will enable us to deliver future-proof solutions that meet the evolving demands of the market."
Banham Security, the largest security provider in London and the southeast, is the first Alarm Receiving Centre onboarded to Addsecure’s services.
“Banham is delighted to partner with Addsecure to offer our customers the very best in alarm signalling technology and we are proud to be the first Alarm Receiving Centre to be migrating from the BT Redcare to Addsecure platform. Our collaboration with Addsecure allows us to continue to enhance the specialised offering our customers have enjoyed for many years through BT Redcare. Thanks to the willingness of the team at Addsecure to accommodate our bespoke needs, the transition has been smooth. We believe this partnership will support our plans to further innovate our electronic product and service offering alongside Addsecure’s next generation technology and services,” said Kevin Spencer, Head of Product, Banham.
Addsecure's NGP is designed to help customers navigate the upcoming shutdown of PSTN/ISDN and 2G/3G networks. By replacing legacy platforms with digital ones, Addsecure ensures long-term, reliable connectivity. The company's advanced technology not only guarantees uninterrupted service but also provides enhanced security features responding to shifting industry expectations.
Throughout the transition process, Addsecure and BT will prioritise customer service and support. Their joint efforts will ensure a high-quality experience for BT Redcare customers, with minimal disruption during the migration to Addsecure's NGP.
"We understand the importance of a smooth transition for our customers," said Harthoorn. "Our dedicated team is committed to providing the necessary expertise and support to ensure a seamless migration process."