This always-on support delivered through Openeye’s AI-powered virtual support agent offers instant answers available 24/7 for setup, troubleshooting, product information, and more.

Whether it is an operations manager troubleshooting a recorder connection, a security team member configuring a new camera, or a multi-site operator looking for quick product guidance, the virtual support agent is built to help find what is needed fast, without disrupting workflow.

A smart way to find information

The virtual support agent is an AI-driven assistant built directly into Openeye Web Services (OWS) and the Openeye Knowledge Base. It gives users a smarter, faster way to find the information needed without manually searching through documentation or calling a support team.

Ask detailed questions in plain language, and the virtual support agent instantly surfaces relevant answers, guides, and Knowledge Base articles, so people spend less time searching and more time getting things done.

The AI-powered virtual support agent is an extension of the Openeye support team, using verified sources to ensure accurate and consistent responses. The more it’s used, the more it refines responses based on common user questions and interactions, delivering smarter and more accurate guidance over time.

What this means on a day to day basis

The AI-powered virtual support agent is designed to fit in with the daily routines, offering:

• 24/7 Self-Service Support: Access help anytime, day or night for setup, troubleshooting, and product information through 24/7 virtual assistance.
• Stay in your workflow: Get quick, relevant answers to your questions without leaving the OWS interface by asking detailed questions directly to the virtual support agent.
• Faster issue resolution: Instantly access verified steps and Knowledge Base articles to fix problems without needing to contact a support team.
• Plain language search: Ask questions the way you naturally think about them. There’s no need to know exact article titles or feature names to find what you’re looking for.

Help always within reach

Available inside OWS and the Openeye Knowledge Base, the Openeye AI-powered virtual support agent is ready to help you find answers, troubleshoot issues, and get product guidance 24/7.