For every alarm signal, Alarm.com can determine whether the alarm may have been caused by unusual activity, and the likelihood that the alarm may be cancelled by the property owner. With Ambient Insights, monitoring stations can use this information to assess and prioritise alarms within their queues and allow time for a customer to cancel a possible false alarm. Combined with other contextual data provided by Alarm.com’s visual verification service and alarm response portal, Ambient Insights also empowers monitoring stations to provide relevant information to public safety dispatchers and first responders.

“Alarm.com has long applied machine intelligence to generate contextually aware insights proactively for property owners,” said Dan Kerzner, chief product officer at Alarm.com. “Ambient Insights for alarm response are the next step in our multi-year vision to use AI and adaptive machine learning to define the next generation of smart monitored security. We’re especially proud of this solution as it allows for a better customer experience and helps the industry reduce false alarm dispatches.”

“We’re thrilled with this latest innovation from Alarm.com, which is going to revolutionise emergency response and enable security providers to offer an even smarter, more differentiated customer experience,” said Pam Petrow, president and CEO of Vector Security. “The public safety implications are key. We’ll be able to get the right information to the right people at the right time in critical moments—precisely when it matters most.”

“From my 20-plus years in public safety, this is exactly what we’ve needed all along,” said Alicia Burns, public safety technology alliance manager for Alarm.com. “Ambient Insights for alarms, in conjunction with The Monitoring Association's proposed Alarm Validation Standard, will provide significant opportunities to make it possible for alarm responders to make better-informed decisions.”