Mercy Hospital’s patient centric approach to healthcare begins the moment each patient enters the parking garage. “We looked at everything. Nothing was off the table,” said Dr. Jeff Ciaramita, president Mercy Clinic in the St. Louis region. “Mercy’s mission is to get health care right and we know that when patients are dealing with health concerns, they need ease. We must make everything from finding a parking spot to wait times easier for our patients. By enabling them to plan and take charge, we provide calm in the midst of sometimes challenging health care needs.”

The first touchpoint of a seamless patient experience, the high-tech parking garage will provide 973 new parking spaces. Patients will be able to find an available parking spot efficiently with our new M5 camera-based APGS. The bright, red and green color-coded LED light on the smart sensors instantly visually direct patients to available spaces. Reducing time to parking by up to 63%, our APGS allows patients to sign in at their appointment quickly. Finding a parking space quickly can also reduce stress many feel during the parking process.

“I’m excited to work with Mercy Hospital on their primary focus - customer experience first. Parking is a customer’s first touchpoint of their visit, not the inside of a doctor’s office.,” said Jeff Sparrow, TKH Security Regional Account Manager. “In the parking industry, the customer experience is becoming more top of mind. Our products and services align perfectly with this focus. I’m looking forward to working on more customer centric projects.”

Mercy Hospital’s APGS package also includes Park Alerts, which notify operators when certain vehicles enter the building including VIPs; Park Surveillance to capture streaming video when motion is detected in or around a space, or continuously if desired; And, an API package providing Mercy Hospital with a secure connection to a limitless set of third-party parking related solutions.