According to the company, before Interface, WKS was incurring about $165,000 worth of false alarm costs. “The problem of false alarms was literally keeping us awake in more than one way. On the one hand, we were losing money as a result of false alarm costs that impacted our bottom line and on the other hand, employees were woken up at odd times only to discover that the entire effort was a waste,” says Christopher Magana, Senior Asset Protection and Safety Manager at WKS.

WKS chose Interface based on its proven track record in implementing innovative physical security solutions for multi-location restaurant chains and multi-brand franchisees. The engagement was kickstarted with a pilot programme to validate the effectiveness of Interface’s video verified alarm monitoring solution.

“During the pilot run, at every location where we deployed the video verified alarm solution, we incurred zero false alarm fees. It was a huge win for WKS and Interface,” says Magana.

After the successful pilot project, WKS doubled down on Interface’s video verified alarm solution for all its newly acquired restaurant locations. Interface made sure the solution roll-out stayed on track even during the Covid-19 pandemic.

With Interface’s managed alarm services, WKS gained more than reducing false alarm costs, for example, Interface’s state-of-the-art alarm solution allows WKS to implement a unified process for managing security events across restaurant locations and brands. Additionally, with Interface, WKS has a single set of SLAs for all locations and a single point of contact to handle any support requests. Vendor management is no longer a burden.

Interface also keeps track of alarm management protocols at every restaurant location and alerts WKS employees if there are deviations, and, WKS employees now have the convenience of managing alarm devices using a virtual keypad accessed via any smartphone, tablet, or computer.

And from a user point of view the standardised solution, protocols, and SLAs allow WKS to easily train and onboard all employees on the alarm systems with a single, consistent message.

“Unlike larger tier-one security service providers, Interface can not only create top-of-the-line technology solutions but also deliver a personalised customer experience and remain responsive to our dynamic needs,” says Magana.