“Dubai Civil Defense plays a central role in ensuring the safety of our citizens through rapid internal coordination and life-saving public communication,” said Colonel Feras Mohammad Abdulla Belhasa Alshamsi. “For such a critical system, it was important for us to work with the experts. Everbridge has a proven track record globally of offering easy-to-use, secure, and comprehensive solutions to improve the security of our communities.”

Everbridge improves situational awareness for fast, in-the-field decision making by law enforcement and emergency management, providing coordinated operational response to accelerate rescues and minimize the impact of critical events. Working closely with Esharah Etisalat and Security Solutions, Everbridge provides the software to coordinate the management of first responders via a single, modular, and multi-lingual user interface, supporting desktop and mobile workstations, smartphones, and tablets, as well as a range of alphabets including Latin, Greek, Cyrillic, Arabic, and Chinese.

Fahd Tahir, the Head of Command and Control Room Solutions at Esharah Etisalat and Security Solutions, stated, “The introduction of our cutting-edge Everbridge Computer Aided Dispatch (CAD) system at Dubai Civil Defense has ushered in a transformative era for our emergency response capabilities. By harnessing intelligent algorithms and real-time data analysis, we've achieved a substantial reduction in response times, guaranteeing swift assistance during critical situations. Moreover, the digitisation of 997 operations has streamlined workflows, eradicating errors inherent in manual processes. This transition to digital platforms not only amplifies operational efficiency but also fosters seamless collaboration among various response units. Equipped with enhanced situational awareness tools, our responders can now make well-informed decisions promptly. This project is a testament to our unwavering commitment to safety and efficiency, marking a significant enhancement in emergency services for Dubai's residents."

“We are honoured to support the operational resilience of a world-class city such as Dubai in its mission to serve and protect its millions of residents and visitors,” said Bryan Barney, Chief Product Officer at Everbridge. “From managing emergency call centres and facilitating multi-agency collaboration, to optimising physical and human resources with an AI-powered resource availability engine and visually tracking incident response in real-time, Everbridge provides the most comprehensive suite of software solutions for helping governments and organisations save lives.”