Eagle Eye technical support voted best in the industry

Austin, Tx (USA)

Eagle Eye Networks, a global leader in cloud video surveillance, has been voted best in the industry, winning the 2021 Security Sales & Integration Gold “Stellar Service” award for technical support.

The award has been designed to recognise “companies that set themselves apart from the thousands of competitors to deliver the highest levels of service and support to the installing dealer and integrator community.” Importantly, companies are nominated and voted by SSI’s security integrator and reseller audience in an open-ended survey.

“Eagle Eye Networks great customer service is an essential part of our mission, and a key value on which we’ve built the company,” said Eagle Eye Networks founder and CEO Dean Drako. “To be recognised by security resellers and integrators for our technical support is an incredible honour.” 

Eagle Eye Networks is committed to supporting its resellers with courteous, professional, and personal service. The company does not have call queues or phone trees. When customers call Eagle Eye, they speak to a trained technician who takes as much time as necessary to resolve problems, answer questions, and provide education.

“Eagle Eye Technical Support Team members not only are experts on our products, they’re also knowledgeable about networking, and the requirements for the thousands of cameras the Eagle Eye Cloud VMS (video management system) supports,” added Drako. “We create and maintain a positive culture and supportive environment for our Tech Support Team members. It’s demanding work. We respect them all immensely and are grateful to our Eagle Eye Support Team members for all they do. And, we thank our valued resellers and SSI for this award.”


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