18/08/2011
Retailer increases profits with March Networks retail solution
Ontario, Canada
“Since we first began deploying the March Networks solution three years ago, our average case value has gone from $1,000 all the way down to less than $100, so we’re catching people more quickly and there are far fewer incidents than there used to be,” said Patricia Lincoln, Vice President of Operations, Scrivanos Group. “In fact, our asset protection team now spends about 80 to 90 percent of their time using the video surveillance system to keep an eye on what’s happening in our stores.”
Staff monitor live video around-the-clock for security purposes, but also to ensure operational compliance. If a restaurant lobby needs cleaning, for example, or if a shelf is running low on a certain product, they will call the responsible employee to rectify the issue. Staff can also help identify where further training is needed, or compliment an employee on a job well done. The constant communication reminds employees that they are being monitored and serves as an effective loss prevention deterrent.
“Fraud and theft cost U.S. retailers an estimated $37.1 billion last year, with the majority of those losses attributed to employee theft,” said Net Payne, Chief Marketing Officer, March Networks. “Unlike most IP video offerings, our comprehensive Retail Solution combines exceptional video management and reliability with intelligent software applications that help our customers stem losses from theft and increase ROI. And similar to Scrivanos’ experience, our solutions are increasingly used by retailers worldwide to oversee operations and improve in-store service more efficiently.”