"The ultimate boss is the customer," says Pelco President, David L. McDonald. "Nearly everything we do is designed to provide our customers with the most extraordinary level of overall
performance possible."
The award, created to recognize the PSA vendor partners who provide outstanding service
and quality products, was presented during a recent banquet at the Pheasant Run Resort in St.
Charles, Illinois, just outside of Chicago. The annual competition began back in 1992, and Pelco has taken home the top prize each of the last 12 years. Carole Dougan, Pelco Director - Strategic Accounts who accepted the award for the company, says this winning record does not diminish the pride Pelco takes in the recognition.
"It is a huge honor because it is the members who vote."
Widely viewed as the security industry's most objective and comprehensive evaluation of manufacturers, the Superstar Award is given to the vendor who receives the highest score on a survey
taken by PSA members. Scoring is based on seven performance categories: Technical Support, Price Advantage, Responsiveness, Ship Dates, Return Authorizations, Local Rep Support, and Product Quality and Reliability.