The Rydell Auto Center is comprised of a multi-site campus with various departments, including sales centres, body shops, and a car wash. Rydell was in need of a new security solution with the most important factors being scalability, reliability, and a smooth user interface to monitor its many sites.

Rydell was drawn to Aimetis Symphony as a way to increase the flexibility of its security system. By installing Symphony, the entire Rydell campus can be centrally managed from one location. Additionally, Symphony’s unhindered scalability assures Rydell that the security system will grow as the company expands.

The Mobile Bridge feature also appealed to the Rydell team. “The ability to access Aimetis Symphony through our handheld devices has really increased the flexibility and mobility of our security team,” said Steve Symons, IT Manager at Rydell Auto Center.

In addition to improving its security, Rydell is also looking to Aimetis Symphony to enhance its customer experience. Going forward, Rydell plans to use Aimetis Automatic License Plate Recognition (ALPR) to identify customers as they enter the Rydell property and alert the customer service team with the necessary information to provide excellent service, such as the customer’s name, reason for their appointment, and appointment history.

“Aimetis Analytics were designed to be more than just a security tool,” said Justin Schorn, VP of Product Management at Aimetis. “It is great to see an innovative organisation thinking outside the box to use Aimetis products to enhance their customer service.”