The retail industry is suffering from huge losses day-to-day due to unauthorised discounts, known as sweethearting, or common theft. Prevention and detection of such events can easily be managed through the integration of the POS system data and video recording from the cashier area.
In case of any POS exception, shop-owners can quickly be notified about it, validate the occurrence with video and later use this as evidence if needed.
Acti's incident management can recognise blacklisted customers along with other detections, such as negative emotion and speech, as well as automatically handling the incidents to increase customers' willingness to purchase.