These capabilities build on Synergy’s existing support for a wide range of mapping sources, including Openstreetmap, Google Maps, and locally hosted CAD and image files for site and floor plans. By combining internal, local, and wider situational mapping, the platform offers a comprehensive view of assets, environments, and incident locations.

Act on intelligence from the field

Field personnel, such as security patrols, maintenance engineers, and HSE teams, can now collaborate on incidents in situ by submitting evidence, triggering alerts, and initiating workflows directly from the Synergy mobile app. This ensures that critical information reaches the control room more quickly and consistently, regardless of where teams are operating.

“By giving field-based personnel the tools to submit evidence back to the control room, we're enabling real-time collaboration and greater situational awareness,” says Jon Squires, Head of Product Strategy at Synectics. “Ultimately, this supports improved response times and better outcomes.”

Protect data and prevent unauthorised video sharing

Synergy now includes video watermarking on the web, mobile app, and core system. Watermarking is an essential security feature that embeds the system owner's identity and operator username directly into live, recorded, and incident video footage. This provides a powerful deterrent against unauthorised sharing.