HID collaborates on a self-service facial recognition patient ID system

Austin, Tx (USA)

The new collaboration between HID, Certify Health and CTS helps enhance healthcare operations and improve patient service. Image courtesy of HID

HID has entered into a collaborative self-service patient engagement and facial recognition offering designed to enhance healthcare operations and administer an improved patient service at every touchpoint.

The technology is based on a three way partnership between HID, Certify Health, a provider of modernised solutions to optimise patient care and experiences, and CTS a premium manufacturer of kiosks for the healthcare industry.

HID embeds its U.ARE.U Camera Identification System featuring highly accurate facial recognition capabilities with Certify Care software running on CTS patient check-in kiosks. This state-of-the-art patient engagement platform is currently in use across major healthcare organisations. Key functionalities include patient onboarding, biometric authentication, patient communications, digital forms, appointment scheduling and management, and payment collection.

Biometric-based patient verification is fast, accurate and easy to use. According to HID's findings, when biometric verification is administered within healthcare environments, there’s a significant boost to the well-being of patients and practices. Overall engagement is elevated on both sides of the reception desk with:

  • Convenient self-service for patients: Intuitive, simple solutions empower users with fast, convenient identification and decreased wait times.
  • Positive patient identification: Authenticate and verify patient identity before treatments to improve patient care and safety.
  • Accurate medical records management and deduplication: Drive efficiencies by tying one-face to one-record to avoid multiple patient files due to human error, changes in name/address/email, etc.
  • Medical fraud prevention and investigation: Deliver irrefutable proof of presence when it comes to patient identification and verified eligibility of care.
  • Touchless, hygienic authentication: Propel patient safety with high-performing facial recognition that’s swift, seamless and straightforward for patients and practitioners.

HID’s U.ARE.U Camera Identification System fuses AI with multispectral imaging (MSI) technology and modern machine-learning algorithms to accurately identify and authenticate individuals. Combined with Certify Health’s platform and CTS’ customizable self-service kiosk, the solution delivers a secure, frictionless patient experience while offloading the burden on administrative staff and shortening patient wait times.

This progressive patient-centric offering will be on display at HIMSS 2024 next week on the Certify Health Booth.


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