SecurityWorldMarket

17/07/2022

Detection Technology debuts new service portfolio

Espoo, Finland

Detection Technology, a global leader in X-ray detector solutions, recently debuted a service portfolio, named my DT+, to enhance unique customer experience and sustainable development. The company has productised a comprehensive range of services to boost the benefits of one-stop-shopping, to ensure that its customers get the most out of their investments, and to secure the longevity and reusability of its detector solutions.

The company’s newly launched service portfolio will contribute to performance improvement, time-to-market, up-time, lifetime, total cost savings and sustainability of industrial, security, and medical X-ray imaging systems. The my DT+ service portfolio will provide value-adding customer support from piloting new technologies and advanced development all the way to the end of the product life cycle and the recycling of detector solutions.

This one-of-a-kind service offering in the X-ray detector industry will evolve based on market needs and further expanded on the way. In the first stage, the company will introduce various service products as an addition to the standard warranty and sales terms and conditions:

“Once again, we have set a new industry standard, as we are the first to provide carefully productised services for X-ray detector solutions. Our service portfolio makes us stand out as a true enabler of one-stop shopping. We have offered detector modules, data combiner boards, software libraries, and all the necessary accessories—and now, as the icing on the cake, services. This makes optimisation, development, buying, integration, and maintaining of detector solutions easier for our customers,” says Juha Talasmäki, Vice President of Industrial Solutions Business Unit at Detection Technology.

In line with its “Beyond hardware” strategic objective, the company aims to complement its portfolio with higher-end detector solutions in which software and algorithms play a more significant role. Aligned with this, the company has been seeking out opportunities to commercialise not only hardware but software and services, too.

The service products are available immediately for the company’s current and potential customers.


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