Created to give engineers clear, visual, on-demand guidance on the installation and operation of its powerful and super-intuitive Cast XFP fire detection and alarm systems, the videos include practical advice on updating firmware, auto addressing, adding new devices and taking downloads from the panel using a PC.
Terry Gordon, C-Tec’s Engineering/Technical Support Manager, said: “Our new help videos are designed to assist anyone installing Cast XFP. As a soft-addressing system, it’s very flexible and can programmed with our handheld programmer or by using the panel’s auto address function for fast sequential programming of all devices. Our videos highlight all these options and also share guidance on identifying loop integrity faults, updating firmware and much more.”
Other initiatives introduced recently to boost the company’s technical support services include the creation of a new Cast technical support team, a new dedicated tech support telephone number and a Cloud-based AI-enabled call logging software system.
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