As organisations increasingly rely on connected communication infrastructure to support safety, security, and operational continuity, the ability to remotely monitor and maintain these systems has become increasingly important. By extending Zenitel Connect Pro with cloud-based remote monitoring and management capabilities, Zenitel Cloud RMM enables organisations to improve operational assurance while reducing maintenance costs and operational downtime.

Zenitel Connect Pro already unifies intercom, Public Address, Voice Alarm, IP speakers, and related communication technologies into one cohesive operational platform. With the addition of Zenitel Cloud RMM, organisations can now extend this unified approach beyond communication workflows into centralised system oversight, diagnostics, and proactive service management.

“Zenitel Cloud RMM is designed as a natural extension of Zenitel Connect Pro,” said Rory Martin, Product Manager at Zenitel. “With Zenitel Connect Pro and Zenitel Cloud RMM, we are evolving Unified Critical Communication beyond communication itself – enabling organisations to manage, maintain, and optimise critical communication infrastructure more intelligently throughout its lifecycle.”

Designed for multi-site environments, Zenitel Cloud RMM provides centralised visibility and management capabilities across connected Zenitel devices, including:

• Real-time monitoring of device and system health
• Centralised overview across multiple sites
• Proactive alerts and notifications
• Remote diagnostics and troubleshooting
• Firmware and lifecycle management

By reducing the need for on-site interventions and enabling faster issue resolution, Zenitel Cloud RMM helps organisations improve operational efficiency while maintaining continuous system availability.

Built with cyber security and operational resilience in mind, Zenitel Cloud RMM uses secure cloud communication principles and is developed in alignment with recognised frameworks and governance practices, including GDPR, CCPA, SOC 2 Type II, and ISO 27001 principles.