Research names Everbridge as a leader in critical event management

Burlington, Ma (USA)

Everbridge has been recognised as a leader in The Forrester Wave: Critical Event Management Platforms, Q4 2023 report. Everbridge received the highest possible score in fifteen criteria including: vision, innovation, partner ecosystem, as well as criteria within the current offering category, including employee mass communication, physical threat intelligence, travel risk management, orchestration and automation, and reporting and analytics, among others.

“As the pioneer of this important industry, recognition as a leader in the Forrester Wave: Critical Event Management Platforms report is, in our opinion, testament to our mission of helping organisations on their resilience journey,” said David Wagner, Chief Executive Officer at Everbridge. “Everbridge remains committed to delivering the most comprehensive critical event management platform in the market. In an increasingly unpredictable world, resilient organisations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management technology. I am proud of our team’s leadership in empowering resilience for organisations around the world.”

According to the report, “Everbridge’s crisp and clean vision drives its ambition to be synonymous with organisational resilience. In addition to over 400 different technology partners, Everbridge maintains global industry, government, and academia relationships including services and data providers to strengthen its broad portfolio. Everbridge provides tailored customer journey roadmaps to drive customer success and enable the right adoption over time. Everbridge has a strong reputation and foothold in the industry with more than twice the revenue of the next highest competitor.”

The evaluation continues: “Everbridge is the most comprehensive solution solving all primary and extended CEM use cases. It even handles the convergence of physical and cyber with targeted cyber threat intelligence and auto remediation features leveraging a common workflow designer tool. Everbridge protects traveling employees and lone workers with rich features such as designated safe corridors and automatically adjusting emergency 911 calls to the proper local number. Reference customers appreciated that the Everbridge platform includes all the data and features they needed to create and maintain a robust crisis management programme….”

The Forrester Wave also states that “Everbridge is ideally suited for any national or global enterprise that needs to satisfy a broad array of CEM use cases.”

Organisations face a steady stream of physical and digital risks from severe weather, environmental catastrophes, geopolitical upheaval, cyber-attacks, and everyday incidents. These events not only disrupt business operations but jeopardise employee and customer safety and threaten to interrupt critical public services and global supply chains. Critical Event Management platforms help organisations minimize the impact before, during, and after a crisis.

A February 2023 commissioned study conducted by Forrester Consulting highlighted the importance of CEM for organisations today. The Forrester study titled The Total Economic Impact of Everbridge Critical Event Management reveals organisations that use Everbridge’s platform were significantly better equipped with the capabilities and resources to effectively respond to and contain critical events, allowing them to better protect employees, company assets, and business processes.

Surveyed organisations in the Forrester Consulting The Total Economic Impact report demonstrated a 358% return on investment (ROI), highlighting the value of the Everbridge CEM Platform to enable “the composite organisation to maintain business operations as it can react faster to unplanned business interruptions and get information to appropriate teams to resume operations and decrease the impact of critical events.”


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