This move is part of the company’s recent large-scale investment in its technical support and professional help desk services.
Other initiatives recently introduced include a Cloud-based AI-enabled call logging software system, the creation of a specialist Cast technical team to deliver tailored support on its powerful own-protocol life-safety systems and the appointment of additional technical experts to strengthen the existing team.
A series of help videos to provide customers with clear, visual, on-demand guidance on the installation and operation of C-Tec's systems are also in progress and will be released early next year.
Terry Gordon, C-Tec’s Engineering/Technical Support Manager, said: “We already have an excellent reputation for technical support in the industry and these new developments are set to enhance this further. The new call logging system, a direct technical line and new specialist Cast support team to assist with things like complex cause and effect programming on our ZFP 1-8 loop networkable addressable fire system will all mean faster and more efficient technical support for our customers.”
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