SecurityWorldMarket

30/04/2024

BSIA urges installers to check facts on withdrawal of BT Redcare service

Worcester, UK

The BSIA has made a statement following the announcement by BT Redcare giving notice of withdrawal of service. The organisation has collated some information designed to address the questions that have been raised for those potentially impacted by this move. The BSIA aims to dispel some initial misconceptions and misinformation which appear to have been generated within the security industry and amongst the mainstream media.

The BSIA interprets the situation as follows:

"All installed BT Redcare connections must be replaced with alternative providers before the 1 August 2025, as per the company’s announcement on 1 February 2024.

This understandably raises significant concerns within the UK security industry, particularly among Installers, Police, Inspectorates, Insurers and Alarm Receiving Centres (ARCs).

Contrary to some claims on the number of BT Redcare connections, and after consulting directly with BT and the BSIA ARC Section Members, the BSIA has estimated that approximately 120,000 live systems need to be upgraded before operations cease on 1 August 2025.

It is also estimated that 90,000 of these systems are legacy products, reliant on PSTN, meaning they would have needed to be upgraded by the end of December 2025 anyway, if not before as part of the All IP Network migration. BT Redcare’s Next Generation IP/Radio products have an estimated 30,000 installed devices.

For those systems that are specified by insurers to meet a particular grade, it is crucial to avoid any downgrades or changes in signalling methods that could compromise the system's ability to send a signal reliably and promptly to the alarm receiving centre."

The BSIA stresses that it intends to follow the evolving situation and promises to keep its members and interested parties updated on further developments as and when it is appropriate.


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