“In the past, SMEs have sometimes overlooked managed services due to the perceived high cost and limited flexibility,” explains David Silsby, Enterprise Sales Director for Network Utilities, “With our new monitoring as a service offering, we have looked at what SME’s really require and created a product that is extremely cost effective and allows the customer to pay for what they need and scale up as they grow – without skimping on crucial elements such as skilled support staff or customer service.”

The service includes flexible notification and escalation that can be setup for contact via phone or email, with a tailored dashboard to allow clients to view all monitored devices in real time, supported by monthly reports detailing the overall health of the network and attached IT infrastructure. Every client also gains a dedicated account manager that helps manage the service while providing guidance on wider networking and security challenges.

“Trying to attract and retain security staff is an expensive challenge,” adds David, “Our service provides both a human point of contact supported by an expert in-house Infosec team and systems that are able to streamline the management of a wide array of systems.”

The service supports equipment from all major IT brands and Network Utilities is a certified partner to over 20 leading vendors including Pulse Secure, Palo Alto Networks and Juniper Networks. Network Utilities is ISO 9001 and 27001 certified demonstrating it has implemented quality management systems for all areas of its business, including: facilities, people, training, services and equipment.

“Although we initially targeted SME’s, the service is able to scale to tens-of-thousands of devices under management, which makes it well suited to larger enterprises that are keen to offload traditionally time consuming monitoring and response duties to a skilled third party,” says David “In what is a crowded MSP market, we believe that our new service stands out by offering a UK based contact centre, dedicated account manager and flexibility with a price point that we believe offers a huge cost saving for organisations struggling with headcount and skills shortages.”

The monitoring as a service offering forms part of an extended portfolio that also includes penetration and vulnerability testing, security awareness training and virtual compliance officer.