Yuasa launches NPS scheme

Swindon, Wiltshire

GS Yuasa Battery Sales UK Ltd, the UK’s market leading manufacturer of vehicle and industrial batteries, is proud to announce the implementation of a Net Promoter Score (NPS) system in its operations. The innovative move is designed to ensure a consistent, world-class customer experience, echoing GS Yuasa's commitment to superior service, high stock availability, and swift delivery.

The Net Promoter Score is a globally recognised customer loyalty metric that gauges customer sentiment on a scale from -100 to 100. It asks one simple question: "On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?" Customers who rate 9 or 10 are classified as 'Promoters', while those who rate 0 to 6 are 'Detractors'. The score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

James Hylton, Managing Director of GS Yuasa Battery Sales UK Ltd., said: "We're excited about the opportunities that the NPS scheme presents. Every one of our customers’ individual experiences are at the heart of everything we do. With this feedback system, we'll be able to listen more effectively to our customers, better understand their needs, and make enhancements that truly matter to them."

Customers will be able to provide feedback by simply clicking the link in the battery manufacturer’s email signature, allowing GS Yuasa to shape and improve their services based on these insights. The company is committed to addressing both positive and negative feedback as part of its quest for continuous improvement.

According to the company, this initiative reinforces GS Yuasa's pledge to be the number one choice for all battery applications. By delivering the highest levels of product quality and customer service, coupled with unrivalled supply and support, GS Yuasa aims to ease its customers' lives and grow their battery businesses.

"GS Yuasa stands at the crossroads of innovation and customer satisfaction. With this new approach, we are confident of delivering an unrivalled customer experience that truly sets us apart," adds Hylton.


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