SecurityWorldMarket

20/09/2021

Eagle Eye Networks launches premium support programme

Austin, Tx

Eagle Eye Networks, a leader in cloud video surveillance, has just launched its Premium Support Program to provide enhanced and proactive support designed for customers that have mission-critical needs.

The new support package is designed to provide peace-of-mind to resellers and end users that the health of their video surveillance system is being monitored. The service is ideal for resellers who would like to offer additional services to their customers and for end users in highly regulated industries, with complex environments, or those with mission-critical requirements.

Businesses of all sizes and types use Eagle Eye Networks cyber-secure cloud solutions with artificial intelligence (AI) and analytics for security and operational optimisation. Eagle Eye Premium Support builds on Eagle Eye’s commitment to superior customer service by offering advanced system health monitoring and proactive attention.

The programme has various benefits and as well as offering a fast, proactive, 24/7 service, other benefits include personalised attention and knowledgeable service via a designated Premium Support agent. It also includes active health monitoring of bridges, cameras, and other components. Automatic resolution of minor issues and notification of all actions taken. Development of action plan with Reseller and Customer to resolve any issues. Monitoring of items related to the network. Immediate notification of power outage, if cameras are tampered with, disabled or offline. 

“Resellers and the businesses they serve can rest assured that Eagle Eye Networks team of experts is keeping an eye on things, making sure their system is optimised for the highest performance, and proactively notifying them of concerns or opportunities to improve their system,” said Dean Drako, CEO of Eagle Eye Networks.


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