SecurityWorldMarket

20/07/2019

Arecont Vision Costar celebrates 1st anniversary

Los Angeles, Ca (USA)

Arecont Vision Costar is celebrating its 1st anniversary this month of its launch as a business unit of Texas-based Costar Technologies, Inc. The mission of the new company is to deliver the surveillance industry’s best customer experience and to fully address ongoing customer needs and requirements.

“It’s been an exciting first year for Arecont Vision Costar,” said Shane Compton, Chief Engineering Officer, Costar Technologies, Inc., and General Manager, Arecont Vision Costar. “All aspects of the company are focused on the three main pillars of our business, which are product quality and reliability, customer service and support, and in delivering innovation in everything we do. ”

The company marked its 1st anniversary with the launch of a new public website. Arecont Vision Costar launched on July 13th, 2018, following the acquisition of the product portfolio, patents, trademarks, and technology of the original Arecont Vision, LLC. A majority of the employees at time of acquisition moved to the new company, and Costar has been adding key personnel in executive leadership roles and across sales, development, operations, customer support, and other areas.

Significant investment has been made in new technology to improve the customer experience and increase operational efficiency, including the implementation of a Netsuite ERP system, a customer support portal powered Zendesk customer service software, an updated partner portal, and the new public website launched this week. Throughout this process, Arecont Vision Costar has been integrating and leveraging the wider resources of parent Costar.

“Arecont Vision Costar is a key component of Costar’s ongoing strategic planning,” stated James Pritchett, President and Chief Executive Officer. “The leadership and team members of the new business unit have come together quickly and are already making a big contribution to Costar and to overall customer satisfaction. We expect the entire company will continue to grow and expand our business and manufacturing capabilities thanks in part to what has already been accomplished.”


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