Technology streamlines guest experience in Dubai

Dubai, U.A.E

Guests at some of Dubai’s newest hotels will enjoy more efficient and memorable service thanks to Efusion technology from Maxxess.

The Efusion solution is being used for comprehensive streamlining of security and safety – tying together front-of-house and back-of-house operations - at a number of landmark hotel developments in Dubai.

The result will be a smoother check-in experience for guests, with minimal queuing, no cumbersome paperwork, and more attentive service. By integrating front and back of house operations at busy hotels, Efusion reduces problems with inefficiency and human error and improves situational awareness and control capability for management teams.

Among the latest five-star destinations to adopt Efusion, the Taj Exotica Resort & Spa on Palm Jumeirah, which is due to open later this year, comprises seventeen floors with 200-plus rooms and suites, along with recreational and dining facilities. The Taj Jumeirah Lake Towers, another development by the Indian Hotels Company due to open this year, will also benefit from Maxxess integration technology.

The systems and IT integrator for the new-build project, PACC Information and Communication Technology LLC, says Efusion was specified because it met requirements for the most robust solution and one that would be easy to adapt going forward.

“Guest satisfaction is the hotel’s top priority and the Efusion system will let them focus their efforts on delivering it,” says PACC spokesman Shantanu Mukherjee. “Visitors to these new hotels will really notice the difference.”

At the Taj Exotica, Efusion will integrate the front of house system from Assa Abloy; the Honeywell Simplex fire system controls; the Honeywell Building Management System connected via a Bacnet gateway; and a combination of 403 Hanwha Wisenet IP internal and external cameras, installed by ISS CCTV and operated through Secure OS video management software (VMS).

“The Efusion platform was chosen for these major projects because it offers the advantages of a modular, building block approach and gives IHCL maximum freedom to integrate, customise and adapt to future needs,” says Lee Copland, Managing Director EMEA, Maxxess Systems.

“This success positions Maxxess as a clear leader in linking front-and-back of house operations to enable seamless facilities management, safety and security operations in often complex and busy hotel environments."


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