Genetec launches new support framework

Montreal, Canada

The Genetec Lifecycle Management (GLM) is a new software, support and services offering, available in two options: Genetec Assurance, which is free of charge for all new and existing customers, and Genetec Advantage, a premium paid-for option.

Genetec Advantage includes premium collaborative support with advanced troubleshooting, dedicated support resources that includes up to 40 hours of consulting per year, access to all software releases, and proactive system health tools that help streamline maintenance, saving customers time and money. With Genetec Advantage, customers also have access to complimentary cloud services such as the addition of up to 100 Stratocast camera connections, and up to 100 terabytes of Cloud Archives storage to expand their system into the cloud, risk-free.

"Our new support framework ensures that when customers invest in Genetec Security Center, they can count on a dedicated team of technical engineers to deliver quality support when they need it most. With Genetec Lifecycle Management, our customers will gain access to tools and resources to fully capitalise on their security investments. With Genetec Advantage, they will be able to unlock even greater services and benefits, to keep their organisation at the forefront of our innovation and expertise," said Michel Desgagne, Vice President of Operations at Genetec.

For those who opt not to purchase Genetec Advantage, Genetec Assurance offers an initial period of increased support and software updates to facilitate system deployment. Throughout the lifetime of their Genetec product, customers with Genetec Assurance also have unlimited access to a wealth of self-service tools and learning resources, and online technical assistance that is tracked through a personalised support dashboard to keep their system running as purchased.


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