A wide range of Hikvision product lines are covered by the new, 5-year warranty, including Hikvision Panoramic network cameras, Deepinview and Ultra Series cameras, Deepinmind and Ultra Series NVRs; and a number of explosion-proof and anti-corrosion cameras.

The newly extended warranty will apply automatically for all premium project orders shipped from Hikvision to the original buyer from 1st January 2022. It will also apply in all countries worldwide.

Trust for the long term

The new 5-year warranty provides even greater peace of mind and cost-control assurances for Hikvision customers, further extending confidence in Hikvision products and brand.

Frank Zhang, President of Hikvision’s International Product and Solution Center, says: “We are committed to delivering superior product quality and service to our customers, and the new 5-year warranty is the proof. The extended warranty gives our customers an assurance of quality and reliability, which translates into peace of mind, cost transparency, and a stronger, longer-lasting partnership with Hikvision.”

Hikvision has set up a global, three-tier network of after-sales service centres worldwide to support the new, 5-year warranty on premium project-oriented products.

The Hikvision’s global after-sales service system network includes a strongly resourced global after-sales service centre based at headquarters that provides professional after-sales service for customers worldwide. In addition there are 23 regional after-sales maintenance centres to support customers in larger local markets; and there are also 200 customer service stations that are authorised and certified by Hikvision and its global partners to deliver after-sales services for customers around the world.